Refund Policy

Return Policy

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At Orion Mobile, we want you to be completely satisfied with your purchase. If you change your mind or your item is faulty, we’re here to help.

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Change of Mind Returns

• We accept returns within 14 days of purchase if the product is unused, unopened, and in its original packaging.

• A receipt or proof of purchase is required.

• Refunds for change of mind will be issued as store credit or a full refund (excluding shipping costs).

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Faulty or Damaged Items

• If your item is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund in line with the Australian Consumer Law.

• Please contact us within 7 days of receiving your order with details and photos of the issue.

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Exclusions

• We cannot accept returns for items that have been installed, used, or damaged by the customer.

• Screen protectors, cables, and accessories that have been opened or used are not eligible for change-of-mind returns.

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How to Return an Item

1. Email us at orionaus.mobile@gmail.com with your order number and reason for return.

2. We’ll provide you with return instructions and a return address.

3. Once we receive and inspect the item, we’ll process your refund or replacement.

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Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty or incorrectly supplied.

• We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

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Need Help?

If you have any questions about our return policy, please contact us:

📧 orionaus.mobile@gmail.com
📞 +61 416 665 369